Legal Notice

TERMS AND CONDITIONS FOR CONSUMERS

of the company: HAVEL COMPOSITES CZ s.r.o.  ·  with its registered office at: č.p. 67, 783 54 Svésedlice  ·  Company Registration No. (IČO): 25907379  ·  registered in the Commercial Register maintained by Krajský soud v Ostravě, sp. zn. C 26099  ·  (hereinafter the “Seller”)
I. Introductory Provisions ⌄
1. The Seller is a limited liability company incorporated under Czech law that operates an online store located at the website address info@havel-composites.com and its sub-addresses (hereinafter the “Website”). Through the Website, the Seller offers for sale materials for the manufacture of composite products – ranging from polyester and epoxy systems, through glass and carbon reinforcements, to sandwich materials, tools, aids and other accessories. In addition to its own products, the Seller also trades in products of the brands R&G, Hexion, Interglass, 3A, Robuso, Fiberpreg, Siltex, AOC, Velox, Zhermack and Diatex (all together hereinafter the “Products”).
2. These terms and conditions (hereinafter the “Terms and Conditions”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with the conclusion of a purchase agreement (hereinafter the “Purchase Agreement”) concluded between the Seller and the Buyer through the online store on the Website, or by another means using remote technical devices.
3. These Terms and Conditions apply exclusively to cases where the Buyer is a consumer within the meaning of Section 419 of the Civil Code, i.e. a person who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, concludes a Purchase Agreement with the Seller (hereinafter the “Buyer”). Where the Buyer is an entrepreneur acting within the scope of their business activity, the contractual relationship is governed by the Seller’s terms and conditions for entrepreneurs and by the relevant provisions of the Civil Code, which are available here.
4. The Seller and the Buyer have agreed that the terms set out below have the following meaning in these Terms and Conditions:
a) “Goods” means the Products that the Buyer has added to the electronic shopping cart on the Website by clicking “Add to cart” (hereinafter the “Goods”);
b) “Purchase Price” means the price for the Goods (hereinafter the “Purchase Price”);
c) “Delivery Price” means the amount for delivery of the Goods to the address stated by the Buyer upon conclusion of the Purchase Agreement (hereinafter the “Delivery Price”);
d) “Total Price” is the sum of the Purchase Price and the Delivery Price; it is the amount the Buyer undertakes to pay by concluding the Purchase Agreement (hereinafter the “Total Price”);
e) “User Account” is the personal account created by the Buyer on the Website, which makes it possible to place, manage and track the status of ordered Goods, to store and update the Buyer’s contact and delivery details, and to use any other functions provided to the Buyer (hereinafter the “User Account”).
5. The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. Provisions deviating from the Terms and Conditions that are agreed in the Purchase Agreement take precedence over the provisions of the Terms and Conditions.
II. Conclusion of the Purchase Agreement ⌄
1. The presentation of Products on the Website, including prices, photographs and descriptions, is for informational purposes only and the Seller is not obliged to conclude a Purchase Agreement in respect of such goods. Section 1732(2) of the Civil Code shall not apply.
2. By clicking the "Submit Order" button, the Buyer submits the completed order form, thereby proposing to the Seller the conclusion of a Purchase Agreement.
3. The order form contains in particular information about the ordered Goods, about the Buyer (trade name/name, registration number, contact and delivery details), and informatively also about the Purchase Price and method of payment, and where applicable the Delivery Price and other details. The Buyer is obliged to fill in and select the data necessary for the conclusion of the Purchase Agreement truthfully and completely.
4. Due to the highly specific nature of the Products offered, it is not possible to provide precise information in advance (in the order form) regarding available stock quantities, delivery times and costs, and packaging charges. For this reason, upon receipt of the Buyer's order, the Seller shall send the Buyer to the electronic address provided in the order form additional information relating to the order placed (in particular the availability of the Goods, the Purchase Price including packaging charges, the Delivery Price, the Total Price, payment details, and any other relevant particulars). The Purchase Agreement is then concluded upon confirmation made by the Buyer, by which the Buyer confirms the order including the additional information communicated by the Seller pursuant to the preceding sentence. The Buyer's confirmation may also be made by conduct, for example by payment of the Purchase Price or Total Price (depending on the chosen method of collection of the Goods) to the Seller's bank account.
8. When concluding the Purchase Agreement, the Buyer is provided with information pursuant to Sections 1811 and 1820 of the Civil Code, in particular regarding the main characteristics of the Goods, the Total Price inclusive of taxes and fees, the method of payment and delivery, delivery costs, and the right to withdraw from the Purchase Agreement.
9. Upon conclusion of the Purchase Agreement, the Seller shall send to the Buyer, to the e-mail address provided in the order form, a confirmation of the conclusion of the Purchase Agreement together with the text of the Terms and Conditions.
10. The Seller reserves the right to withdraw from the Purchase Agreement where there has been an obvious error in stating the price or characteristics of the Goods, or where the Goods cannot be delivered due to force majeure or another objective obstacle. The Seller will inform the Buyer of this fact without undue delay and will return any funds already paid to the Buyer without undue delay.
11. Purchase Agreements are concluded in the Czech language. Unless the Purchase Agreement or the Terms and Conditions provide otherwise, the provisions of the Civil Code apply to the relationship arising from the Purchase Agreement.
12. The Purchase Agreement may also be concluded by means of another remote communication device, in particular by e-mail. In such a case, the Buyer sends the Seller an order containing the data under paragraph 4. Before the conclusion of the Purchase Agreement, the Seller confirms the content of the order to the Buyer, including the Total Price, provides the Buyer with the information under Sections 1811 and 1820 of the Civil Code and these Terms and Conditions, and expressly notifies the Buyer that by concluding the Purchase Agreement the Buyer undertakes to pay the Total Price. The Purchase Agreement is concluded at the moment the Buyer expressly accepts this confirmation of the Seller, or at the moment the Buyer pays the Purchase Price, or the Total Price if the Buyer has also undertaken to pay the Delivery Price. The conclusion of the Purchase Agreement in this manner is without prejudice to the rights of the Buyer as a consumer, in particular the right to withdraw from the Purchase Agreement under Article VII; the other provisions of this Article apply mutatis mutandis.
III. Total Price and Payment Terms ⌄
1. The Purchase Price includes the cost of packaging of the Goods, unless otherwise stated. The Total Price shall be communicated by the Seller as part of the additional information provided to the Buyer following submission of the order form.
2. The Buyer shall pay the Total Price by the method selected in the order form or agreed upon in the Purchase Agreement pursuant to Article II (4), in particular by bank transfer, cash on delivery, or in cash upon personal collection. In the case of payment by bank transfer, the Total Price is deemed paid upon crediting of the amount to the Seller's bank account.
3. Where payment by cash on delivery is selected, the Seller is entitled to charge a surcharge, the amount of which the Buyer is notified of in advance; this surcharge is payable upon receipt of the Goods.
4. The Buyer is entitled to pay the Total Price by one of the following methods, which it selects in the order form before accepting the offer:
b) “Bank transfer” – the Buyer receives from the Seller, by e-mail, the payment details (account number, variable symbol and amount) on the basis of which it makes the transfer. The Total Price is paid at the moment the amount is credited to the Seller’s account;
c) “Cash on delivery” – the Buyer pays the Total Price upon receipt of the Goods from the carrier;
d) “Cash upon personal collection” – the Buyer pays the Purchase Price in cash upon receipt of the Goods at the personal collection point (the Seller’s premises), which will be specified in the order form.

The Seller reserves the right, when concluding the Purchase Agreement, to allow the Buyer to pay the Total Price by only some of the methods listed above.

5. The Seller will issue the Buyer a tax document – an invoice in electronic form for the Total Price – and send it to the Buyer’s e-mail address stated in the order, to which the Buyer agrees.
IV. Delivery of the Goods ⌄
1. The Buyer is entitled to select in the order form one of the following methods of delivery:
a) personal collection at the Seller’s registered office or premises; Goods for personal collection will be reserved for only 14 days. If the Goods are not collected by the Buyer, the order will be cancelled; this applies where the Buyer has selected payment upon personal collection;
b) delivery through external transport companies.
2. The Goods may be delivered within the territory of the EU.
3. The delivery time depends on the selected method of delivery and the availability of the Goods. The estimated delivery time will be communicated to the Buyer after the conclusion of the Purchase Agreement. If the Buyer selects, when concluding the Purchase Agreement, payment of the Purchase Price or the Total Price by bank transfer, the Seller reserves the right to dispatch the Goods only after this payment has been made.
4. In the case of personal collection, the Buyer is obliged to inspect the Goods upon receipt; this is without prejudice to the Buyer’s right arising from defective performance.
5. In the case of delivery through a transport company, the Buyer is entitled to check the packaging of the Goods upon receipt. If the Buyer discovers damage to the packaging indicating unauthorised entry into the consignment, the Buyer is not obliged to take over the consignment; in the case of mechanical damage to the packaging, the Buyer is entitled to open and check the Goods in the presence of the carrier and to require that a record of the damage be drawn up. The Buyer shall inform the Seller of any damage discovered without undue delay.
6. Failure to take over a consignment with damaged packaging, or any signing of the delivery note, does not affect the Buyer’s rights arising from defective performance, in particular the right to notify defects that were not obvious upon receipt.
7. If, for reasons on the Buyer’s side, it is necessary to deliver the Goods repeatedly or in a manner other than agreed, or if the Buyer fails to take over the Goods, the Buyer shall bear the associated costs (costs of storage, repeated delivery or return to the Seller).
V. Rights Arising from Defective Performance ⌄
1. The rights and obligations of the Seller and the Buyer arising from defective performance are governed by the Civil Code, in particular Sections 1914 to 1925 and Sections 2158 to 2174 of the Civil Code.
2. The Seller is liable to the Buyer that the Goods are free from defects upon the passage of the risk of damage and that the Goods will have the characteristics under Section 2161 of the Civil Code, in particular that they correspond to the agreed description, quality and quantity and are suitable for the purpose for which Goods of this kind are usually used.
3. The risk of damage to the Goods passes to the Buyer upon their receipt from the carrier. If the Buyer fails to take over the Goods even though the Seller or the carrier enabled the Buyer to do so, the risk of damage passes at the moment the Buyer had the opportunity to take over the Goods. However, if the carrier was designated by the Buyer without having been offered by the Seller, the item is handed over to the Buyer at the moment the Seller hands it over to that carrier; the Buyer’s rights against the carrier are not affected thereby.
4. If a defect manifests itself within one (1) year of receipt of the Goods, the Goods are deemed to have been defective already upon receipt, unless this is precluded by the nature of the Goods or the defect (Section 2161(5) of the Civil Code). The Buyer is entitled to notify a defect that manifests itself in the Goods within two (2) years of their receipt (Section 2165 of the Civil Code).
5. The provisions on liability for defects do not apply to a defect for which a lower Purchase Price was agreed, to wear and tear of the Goods caused by their ordinary use, to used Goods where the defect corresponds to the degree of prior use, or where the defect arises from the nature of the Goods.
6. If the Goods have a defect, the Buyer may require its removal; at the Buyer’s choice, the Buyer may require the delivery of new Goods without the defect or the repair of the Goods, unless the chosen method is impossible or, compared with the other, disproportionately costly (Section 2169 of the Civil Code). The Seller shall remove the defect within a reasonable time after it has been notified, in such a way as not to cause significant difficulties to the Buyer.
7. The Buyer may require a reasonable discount from the Purchase Price or withdraw from the Purchase Agreement if the Seller has not removed the defect within a reasonable time or has refused to remove it, if the defect manifests itself repeatedly, if it constitutes a material breach of the agreement, or if it is apparent from the Seller’s declaration or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the Buyer (Section 2171 of the Civil Code). The Buyer may not withdraw from the agreement if the defect is insignificant.
VI. Complaints ⌄
1. The Buyer asserts rights arising from defective performance (a complaint) with the Seller by sending an e-mail to info@havel-composites.com, by data box, in writing to the address of the Seller’s registered office, or through the relevant sub-page of the User Account, provided that this functionality is available and operational at the time the right from defects is asserted. When making a complaint, the Buyer shall describe the defect and state which manner of its settlement is required.
2. The Seller will issue the Buyer a written confirmation of when the Buyer asserted the right, what the content of the complaint is, and which manner of settlement the Buyer requires, as well as a confirmation of the date and manner of settlement of the complaint, or, where applicable, written reasons for its rejection.
3. The Seller will settle the complaint, including removal of the defect, and notify the Buyer thereof no later than within thirty (30) days of the day it was asserted, unless it agrees a longer period with the Buyer (Section 19(3) of Act No. 634/1992 Coll., on consumer protection).
4. The expiry of the period under paragraph 3 without result is deemed a material breach of the Purchase Agreement, and the Buyer is entitled to withdraw from the Purchase Agreement or to require a reasonable discount.
5. If the Buyer asserts a right arising from defective performance justifiably, the Buyer is entitled to reimbursement of reasonably incurred costs, which must be claimed with the Seller no later than one month after the expiry of the period within which the defect must be notified.
VII. Withdrawal from the Purchase Agreement ⌄
1. The Buyer acknowledges that, under Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Agreement for the delivery of:
a) Goods manufactured or adjusted according to the Buyer’s requirements or adapted to the Buyer’s personal needs (e.g. timber, reinforcement or sandwich material cut to size, or resin mixed to order);
b) Goods that, after delivery, were, due to their nature, irreversibly mixed with other goods;
c) Goods in sealed packaging that, for reasons of health protection or for hygienic reasons, are not suitable for return after the Buyer has broken the packaging;
d) Goods subject to rapid deterioration, or Goods with a short shelf life.
2. Unless the cases set out in paragraph 1 or another exception stipulated by law apply, the Buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days. The period runs from the day of receipt of the Goods; if the subject of the agreement is several items or parts, it runs from the day of receipt of the last delivery (Section 1829 of the Civil Code).
3. To observe the period, it is sufficient to send the withdrawal before it expires. The Buyer may withdraw by any unequivocal statement (e.g. by e-mail); the Buyer may also use the model form that forms an appendix to these Terms and Conditions and is available in the User Account. The Seller will confirm receipt of the withdrawal to the Buyer without undue delay.
4. The Seller will also enable the Buyer to withdraw from the Purchase Agreement by a statement made in the online interface on the Website using a button or a similar control element for withdrawal from the agreement. The button or similar control element for withdrawal from the agreement will be placed on the Website in a visible manner, easily accessible, and available continuously throughout the entire withdrawal period. By clicking this button, the Buyer will be redirected to a withdrawal statement form into which it enters the required data, and subsequently, by using a button labelled “Confirm withdrawal from the agreement” or another corresponding unequivocal wording, the Buyer sends it to the Seller. Without undue delay after the Buyer sends the statement of withdrawal from the Purchase Agreement, the Seller will confirm to the Buyer, in text form via the e-mail stated in the withdrawal statement, receipt of the withdrawal, including the content of that statement and the date and time it was sent by the Buyer.
5. Upon withdrawal, the Purchase Agreement is cancelled from the outset. The Buyer is obliged to return the Goods to the Seller no later than within fourteen (14) days of the withdrawal to the address communicated by the Seller. The Buyer bears the direct costs associated with the return of the Goods, including in cases where the Goods cannot be returned by the usual postal route.
6. The Seller will return to the Buyer, without undue delay and no later than within fourteen (14) days of the withdrawal, all funds, including delivery costs, that it received from the Buyer under the Purchase Agreement, in an amount corresponding to the cheapest delivery method offered (Section 1832 of the Civil Code). The Seller is not obliged to return the funds received before the Buyer hands over the Goods or proves that it has dispatched them.
7. The Seller returns the funds in the same manner in which it received them, unless the parties agree otherwise and provided that no additional costs arise for the Buyer thereby.
8. The Buyer is liable to the Seller for any diminution in the value of the Goods that arose as a result of handling the Goods in a manner other than that necessary for the Buyer to become acquainted with their nature, characteristics and functionality. The Seller is entitled to unilaterally set off the claim for compensation of the loss incurred against the Buyer’s claim for the return of the funds (Section 1833 of the Civil Code).
9. If a gift is provided to the Buyer together with the Goods, the gift agreement is concluded subject to a resolutive condition that, if the Buyer withdraws from the Purchase Agreement, the gift agreement ceases to be effective and the Buyer is obliged to return the gift provided together with the Goods.
VIII. User Account ⌄
1. The Buyer may create a User Account on the Website. The Purchase Agreement may also be concluded without registration.
2. When registering a User Account and when ordering Goods, the Buyer is obliged to provide correct and truthful information and to keep it updated. The Seller is entitled to regard the data stated in the User Account and in the order form as correct.
3. Access to the User Account is secured by an e-mail address and a password. The Buyer is obliged to maintain confidentiality regarding the access credentials, to use a sufficiently strong password, and to take reasonable security measures to protect it. The Buyer is not entitled to allow third parties to use the User Account; the User Account is non-transferable.
4. When using the User Account or the Website, the Buyer is not entitled to violate legal regulations or the rights of third parties, to interfere with the technical or security protection of the Website, or to use it in a manner that could restrict other users or harm the Seller.
5. The Seller is entitled to block or cancel the User Account if the Buyer breaches its obligations under the Terms and Conditions, or if the User Account has been inactive for more than twenty-four (24) months.
6. The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the hardware and software equipment of the Seller or third parties.
IX. Protection of Personal Data ⌄
1. The Buyer’s personal data provided in connection with the conclusion and performance of the Purchase Agreement or upon the creation of a User Account is processed by the Seller as the controller in accordance with Regulation (EU) 2016/679 (GDPR) and the legal regulations on the protection of personal data.
2. Detailed information about the scope, purpose and manner of processing of personal data and about the Buyer’s rights is set out in a separate document, Personal Data Protection and Processing Policy, available here.
3. If the Buyer grants consent to the sending of commercial communications, the Seller is entitled to use its contact details to send information about news, Products and promotions in accordance with Act No. 480/2004 Coll., on certain information society services. The Buyer may withdraw consent at any time.
X. Out-of-Court Resolution of Consumer Disputes and Supervision ⌄
1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Registration No.: 00020869, website www.coi.cz (a proposal may be filed via adr.coi.cz), is competent for the out-of-court resolution of consumer disputes arising from the Purchase Agreement. The Buyer may turn to the Czech Trade Inspection Authority if the dispute with the Seller cannot be resolved directly. This is without prejudice to the Buyer’s right to turn to a court.
2. Supervision of compliance with obligations under Act No. 634/1992 Coll., on consumer protection, is exercised by the Czech Trade Inspection Authority. Supervision over the area of personal data protection is exercised by the Office for Personal Data Protection.
XI. Final Provisions ⌄
1. Legal relations between the Seller and the Buyer arising on the basis of, or in connection with, the Purchase Agreement are governed by these Terms and Conditions and by the legal order of the Czech Republic. This does not deprive the Buyer of the protection afforded by those provisions of the legal order of the state of the Buyer’s habitual residence from which it is not possible to derogate by agreement.
2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, a provision whose meaning is as close as possible to the invalid provision shall be applied in its place. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
3. The Seller makes its best efforts to ensure the error-free functionality of the Website and the User Account. The Buyer acknowledges that temporary unavailability of the Website or the User Account does not in itself give rise to a claim for compensation for damage; this is without prejudice to the Buyer’s rights arising from defective performance and from the Purchase Agreement.
4. The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible. Its wording is sent to the Buyer by e-mail pursuant to Article II, paragraph 5.
5. The Seller may amend or supplement the wording of the Terms and Conditions. Rights and obligations arising from the Purchase Agreement are always governed by the wording of the Terms and Conditions in effect at the moment of its conclusion.
6. An integral part of these Terms and Conditions is the appendix containing the model form for withdrawal from the Purchase Agreement.

These Terms and Conditions come into force and effect on the 1st of June 2026.

Appendix – Model Form for Withdrawal from the Purchase Agreement ⌄

(complete this form and send it back only if you wish to withdraw from the Purchase Agreement)

Addressee – Seller: HAVEL COMPOSITES CZ s.r.o., with its registered office at No. 67, 783 54 Svésedlice, Company Registration No.: 25907379, e-mail: info@havel-composites.com.

I hereby give notice that I withdraw from the Purchase Agreement for the purchase of the following goods:

..................................................................................................................................................................

..................................................................................................................................................................

..................................................................................................................................................................

..................................................................................................................................................................

Date of ordering / date of receipt: ............................................................................................................

Order / tax document number: .................................................................................................................

Consumer’s first name and surname: ......................................................................................................

Consumer’s address: ...............................................................................................................................

Account number for the return of funds: ..................................................................................................

Date: ........................................................................................................................................................

Signature (only if the form is sent in paper form): ....................................................................................

TERMS AND CONDITIONS FOR BUSINESS CUSTOMERS

of the company: HAVEL COMPOSITES CZ s.r.o.  ·  with its registered office at: č. p. 67, 783 54 Svésedlice  ·  Company Registration No. (IČO): 25907379  ·  registered in the Commercial Register maintained by Krajský soud v Ostravě, sp. zn. C 26099  ·  (hereinafter the “Seller”)
I. Introductory Provisions ⌄
1. The Seller is a limited liability company incorporated under Czech law that operates an online store located at the website address havel-composites.com and its sub-addresses (hereinafter the “Website”). Through the Website, the Seller offers for sale materials for the manufacture of composite products – ranging from polyester and epoxy systems, through glass and carbon reinforcements, to sandwich materials, tools, aids and other accessories. In addition to its own products, the Seller also trades in products of the brands R&G, Westlake, Interglass, 3A, Robuso, Fiberpreg, Siltex, AOC, IMCD, Zhermack a Diatex (all together hereinafter the “Products”).
2. These terms and conditions (hereinafter the “Terms and Conditions”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with the conclusion of a purchase agreement (hereinafter the “Purchase Agreement”) concluded between the Seller and the Buyer through the online store on the Website.
3. These Terms and Conditions apply exclusively to cases where the Buyer is an entrepreneur within the meaning of Sections 420 and 421 of the Civil Code (hereinafter the “Buyer”). By submitting an order, the Buyer confirms that it is not a consumer and that it is concluding the Purchase Agreement in connection with its business activity; for this purpose, the Buyer typically states its company registration number (IČO) in the order. Where the Buyer is a consumer, the contractual relationship is governed by the Seller’s terms and conditions for consumers and by the relevant provisions of the Civil Code, which are available here.
4. Accordingly, the provisions of the Civil Code and other legal regulations intended for the protection of consumers, in particular Sections 1810 to 1867 and Sections 2158 to 2174b of the Civil Code, shall not apply to the relationship established by the Purchase Agreement.
5. The contracting parties are entrepreneurs; the provisions of Sections 1799 and 1800 of the Civil Code on contracts concluded by way of adhesion shall not apply to the Purchase Agreement (Section 1801 of the Civil Code).
6. The Seller and the Buyer have agreed that the terms set out below have the following meaning in these Terms and Conditions:
a) “Goods” means the Products that the Buyer has added to the electronic shopping cart of the Website by clicking “Add to cart” (hereinafter the “Goods”);
b) “Purchase Price” means the price for the Goods (hereinafter the “Purchase Price”);
c) “Delivery Price” means the amount for delivery of the Goods (hereinafter the “Delivery Price”);
d) “Total Price” is the sum of the Purchase Price and the Delivery Price; it is the amount the Buyer undertakes to pay by concluding the Purchase Agreement (hereinafter the “Total Price”);
e) “User Account” is the personal account created by the Buyer on the Website, which makes it possible to place, manage and track the status of ordered Goods, to store and update the Buyer’s contact and delivery details, and to use any other functions provided to the Buyer (hereinafter the “User Account”).
7. The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. Provisions deviating from the Terms and Conditions that are agreed in the Purchase Agreement take precedence over the provisions of the Terms and Conditions. Any terms and conditions of the Buyer shall not apply unless the Seller has expressly accepted them in writing.
II. Conclusion of the Purchase Agreement ⌄
1. The presentation of Products on the Website, including prices, photographs and descriptions, is for informational purposes only and the Seller is not obliged to conclude a Purchase Agreement in respect of such goods. Section 1732(2) of the Civil Code shall not apply.
2. By clicking the "Submit Order" button, the Buyer submits the completed order form, thereby proposing to the Seller the conclusion of a Purchase Agreement.
3. The order form contains in particular information about the ordered Goods, about the Buyer (trade name/name, registration number, contact and delivery details), and informatively also about the Purchase Price and method of payment, and where applicable the Delivery Price and other details. The Buyer is obliged to fill in and select the data necessary for the conclusion of the Purchase Agreement truthfully and completely.
4. Due to the highly specific nature of the Products offered, it is not possible to provide precise information in advance (in the order form) regarding available stock quantities, delivery times and costs, and packaging charges. For this reason, upon receipt of the Buyer's order, the Seller shall send the Buyer to the electronic address provided in the order form additional information relating to the order placed (in particular the availability of the Goods, the Purchase Price including packaging charges, the Delivery Price, the Total Price, payment details, and any other relevant particulars). The Purchase Agreement is then concluded upon confirmation made by the Buyer, by which the Buyer confirms the order including the additional information communicated by the Seller pursuant to the preceding sentence. The Buyer's confirmation may also be made by conduct, for example by payment of the Purchase Price or Total Price (depending on the chosen method of collection of the Goods) to the Seller's bank account.
5. The Seller reserves the right to withdraw from the Purchase Agreement where there has been an obvious error in stating the price or characteristics of the Goods, or where the Goods cannot be delivered due to force majeure or another objective obstacle. The Seller will inform the Buyer of this fact without undue delay and will return any funds already paid to the Buyer without undue delay.
6. A Purchase Agreement may also be concluded by means of other remote communication, in particular by e-mail. In such case, the Purchase Agreement is concluded at the moment the parties reach agreement on the Goods and the Total Price, typically by written (e-mail) confirmation of the Seller's offer by the Buyer, or by the Buyer's payment of the Purchase Price or Total Price by conduct.
III. Total Price, Payment Terms and Retention of Title ⌄
1. The Purchase Price includes the cost of packaging of the Goods, unless otherwise stated. The Total Price shall be communicated by the Seller as part of the additional information provided to the Buyer following submission of the order form.
2. The Buyer shall pay the Total Price by the method selected in the order form or agreed upon in the Purchase Agreement pursuant to Article II (4), in particular by bank transfer, cash on delivery, or in cash upon personal collection. In the case of payment by bank transfer, the Total Price is deemed paid upon crediting of the amount to the Seller's bank account.
3. Where payment by cash on delivery is selected, the Seller is entitled to charge a surcharge, the amount of which the Buyer is notified of in advance; this surcharge is payable upon receipt of the Goods.
4. The Buyer is entitled to pay the Total Price by one of the following methods, which it selects in the order form before accepting the offer:
b) “Bank transfer” – the Buyer receives from the Seller, by e-mail, the payment details (account number, variable symbol and amount) on the basis of which it makes the transfer. The Total Price is paid at the moment the amount is credited to the Seller’s account;
c) “Cash on delivery” – the Buyer pays the Total Price upon receipt of the Goods from the carrier;
d) “Cash upon personal collection” – the Buyer pays the Purchase Price in cash upon receipt of the Goods at the personal collection point (the Seller’s premises), which will be specified in the order form.

The Seller reserves the right, when concluding the Purchase Agreement, to allow the Buyer to pay the Total Price by only some of the methods listed above.

5. The Seller will issue the Buyer a tax document – an invoice in electronic form for the Total Price – and send it to the Buyer’s e-mail address stated in the order, to which the Buyer agrees.
6. If the Buyer is in default with payment of any monetary obligation, it is obliged to pay the Seller default interest at the rate stipulated by law. Should the Buyer be in default with the payment of any monetary obligation, the Buyer shall be obliged to pay the Seller, in addition to the default interest pursuant to the preceding sentence, a contractual penalty at the rate of 0.1 % per day of the outstanding amount. This is without prejudice to the Seller’s right to compensation for damage.
7. Retention of title. The Buyer acquires title to the Goods only upon full payment of the Total Price (Section 2132 of the Civil Code). Until then, the Buyer is not entitled to alienate or encumber the Goods or to use them in a manner that would prevent their return.
IV. Delivery of the Goods and Passage of Risk ⌄
1. The Buyer selects the method of delivery in the order form, in particular personal collection at the Seller’s registered office or premises, or delivery through an external transport company. Goods for personal collection will be reserved for only 14 days. If the Goods are not collected by the Buyer, the order will be cancelled; this applies where the Buyer has selected payment upon personal collection. The Goods may be delivered only within the territory of the EU.
2. The delivery time depends on the selected method of delivery and the availability of the Goods. The estimated delivery time will be communicated to the Buyer after the conclusion of the Purchase Agreement and is indicative. If the Buyer selects, when concluding the Purchase Agreement, payment of the Purchase Price or the Total Price by bank transfer, the Seller reserves the right to dispatch the Goods only after this payment has been made.
3. Where the Seller dispatches the Goods through a transport company, the risk of damage to the Goods passes to the Buyer at the moment the Goods are handed over to the first carrier for transport (Section 2123(1) of the Civil Code). In the case of personal collection, the risk of damage passes upon receipt of the Goods, or at the moment the Buyer had the opportunity to take over the Goods.
4. Upon receipt of the Goods, the Buyer is obliged to check the packaging and the integrity of the consignment and to have any obvious damage recorded by the carrier; the Buyer shall inform the Seller of any damage without undue delay and provide cooperation in asserting a claim against the carrier.
5. If, for reasons on the Buyer’s side, it is necessary to deliver the Goods repeatedly or in a manner other than agreed, or if the Buyer fails to take over the Goods, the Buyer shall bear the associated costs (costs of storage, repeated delivery or return to the Seller).
V. Rights Arising from Defective Performance ⌄
1. Rights and obligations arising from defective performance are governed by the Civil Code, in particular Sections 2099 to 2117. The Buyer asserts rights arising from defective performance (a complaint) with the Seller by sending an e-mail to info@havel-composites.com, by data box, in writing to the address of the Seller’s registered office, or through the relevant sub-page of the User Account, provided that this functionality is available and operational at the time the right from defects is asserted.
2. The Buyer is obliged to inspect the Goods as soon as possible after the passage of the risk of damage, where possible, and to verify their characteristics and quantity (Section 2104 of the Civil Code).
3. The Buyer is obliged to notify the Seller of obvious defects, as well as defects in the quantity or type of the Goods, without undue delay after it could have detected them upon a timely inspection, at the latest within three (3) business days of receipt of the Goods. The Buyer is obliged to notify hidden defects without undue delay after it could have detected them with due care, but no later than within twelve (12) months of receipt of the Goods.
4. If the Buyer fails to notify a defect in time and the Seller objects to the late notification, the court will not grant the Buyer the right from defective performance (Section 2112 of the Civil Code).
5. If the defective performance constitutes a material breach of the agreement, the Buyer has the rights under Section 2106 of the Civil Code; if it constitutes an immaterial breach of the agreement, the Buyer has the rights under Section 2107 of the Civil Code. The Buyer shall notify the Seller of its choice of remedy upon notifying the defect or without undue delay thereafter; the Buyer may not change the choice made without the Seller’s consent. The Seller determines the manner of settlement and its time limit, taking into account the nature of the defect.
6. The Seller provides a quality guarantee (Section 2113 of the Civil Code) only where and to the extent it has been expressly agreed in writing or arises from a manufacturer’s declaration; in such a case, the rights from defective performance are governed by the terms of the guarantee.
VI. Limitation of Liability ⌄
1. The Seller shall compensate the Buyer only for actual damage that, at the time the obligation arose, the Seller foresaw or ought to have foreseen as a possible consequence of a breach of its obligation. Damage to property is compensated; lost profit and indirect and consequential damage are not compensated.
2. The total amount of compensation for damage that the Seller is obliged to pay arising from one or more related events is limited to the amount of the Purchase Price of the affected Goods.
3. The limitations under paragraphs 1 and 2 do not apply in the case of damage caused to a person’s natural rights, or damage caused intentionally or through gross negligence (Section 2898 of the Civil Code).
4. The Seller is not liable for defects or damage arising as a result of improper storage, processing or use of the Goods by the Buyer, failure to comply with the manufacturer’s technical data sheets and safety instructions, or an unsuitable combination of the Goods with other materials. The Buyer acknowledges that materials for the manufacture of composites (in particular resins and hardeners) require expert handling and compliance with the processing and storage periods.
VII. User Account ⌄
1. The Buyer may create a User Account on the Website. The Purchase Agreement may also be concluded without registration.
2. When registering a User Account and when ordering Goods, the Buyer is obliged to provide correct and truthful information and to keep it updated. The Seller is entitled to regard the data stated in the User Account and in the order form as correct.
3. Access to the User Account is secured by an e-mail address and a password. The Buyer is obliged to maintain confidentiality regarding the access credentials, to use a sufficiently strong password, and to take reasonable security measures to protect it. The Buyer is not entitled to allow third parties to use the User Account; the User Account is non-transferable.
4. When using the User Account or the Website, the Buyer is not entitled to violate legal regulations or the rights of third parties, to interfere with the technical or security protection of the Website, or to use it in a manner that could restrict other users or harm the Seller.
5. The Seller is entitled to block or cancel the User Account if the Buyer breaches its obligations under the Terms and Conditions, or if the User Account has been inactive for more than twenty-four (24) months.
6. The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the hardware and software equipment of the Seller or third parties.
VIII. Protection of Personal Data ⌄
1. The Buyer’s personal data provided in connection with the conclusion and performance of the Purchase Agreement or upon the creation of a User Account is processed by the Seller as the controller in accordance with Regulation (EU) 2016/679 (GDPR) and the legal regulations on the protection of personal data.
2. Detailed information about the scope, purpose and manner of processing of personal data and about the Buyer’s rights is set out in a separate document, Personal Data Protection and Processing Policy, available here.
3. If the Buyer grants consent to the sending of commercial communications, the Seller is entitled to use its contact details to send information about news, Products and promotions in accordance with Act No. 480/2004 Coll., on certain information society services. The Buyer may withdraw consent at any time.
IX. Final Provisions ⌄
1. Legal relations arising from the Purchase Agreement are governed by these Terms and Conditions and by the legal order of the Czech Republic, in particular the Civil Code, to the exclusion of conflict-of-law rules and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
2. The general courts of the Czech Republic have jurisdiction to hear disputes arising from the Purchase Agreement. The contracting parties agree that the locally competent court is the general court according to the Seller’s registered office (Section 89a of the Code of Civil Procedure).
3. The Buyer is not entitled, without the Seller’s prior written consent, to assign a receivable against the Seller or to unilaterally set off any of its receivables against a receivable of the Seller. The Buyer assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
4. If any provision of the Terms and Conditions is or becomes invalid or ineffective, a provision whose meaning is as close as possible to the invalid provision shall be applied in its place; the validity of the remaining provisions is not affected thereby.
5. The Seller makes its best efforts to ensure the error-free functionality of the Website and the User Account. Temporary unavailability of the Website or the User Account does not in itself give rise to any claim by the Buyer for compensation for damage, a discount, or any other performance.
6. The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.
7. The Seller is entitled to amend or supplement the wording of the Terms and Conditions. Rights and obligations arising from the Purchase Agreement are governed by the wording of the Terms and Conditions in effect at the moment of its conclusion.

These Terms and Conditions come into force and effect on the 1st of June 2026.

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